Job Purpose
As the Lead Administrative Coordinator at Aspect Home Services, you will be the cornerstone of our communication channels. Your role is to facilitate smooth, transparent, and kind communication between Aspect, our customers, and our internal team. You will serve as the first point of contact and play a key role in ensuring the effectiveness of our operations.
Key Responsibilities
Serve as the primary contact for all incoming calls, emails, and texts from our business channels.
Distribute communication to the appropriate team members, including Jacob, Aran, and the Regional Leads.
Utilize sales training (provided) to engage effectively with clients and support sales efforts.
Act as the first voice, face, and email potential customers will associate with Aspect Home Services.
Establish and maintain positive relationships with clients, colleagues, and key stakeholders.
Coordinate travel arrangements and manage logistics for meetings, conference calls, video conferences, and live meetings.
Ensure effective communication within the company, contributing to a positive and professional work environment.
Be flexible to handle variable work hours; some days may require work beyond typical office hours to meet client needs.
Skills and Qualifications
Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint.
Customer Service: Strong customer service skills with the ability to handle client interactions professionally and efficiently.
Interpersonal Skills: Excellent teamwork and interpersonal skills; strong verbal and written communication abilities.
Adaptability: Flexible in dealing with changing job demands, including a varied work schedule.
Organizational Abilities: Strong organizational and planning skills, with solid analytical, creative, and problem-solving abilities.
Independence: Ability to work independently and handle various situations with diplomacy and politeness.
Calm Under Pressure: Demonstrated ability to remain calm in crisis situations.
Professionalism: Represent Aspect Home Services with professionalism, valuing diversity, inclusion, and excellence.
Additional Information
Remote position but heavily integrated with company everyday operations.
Ideally, you're located in the GTA to participate in our in-person team events.
Occasional extended work hours to accommodate client needs and business operations.
Compensation and Benefits
Starting at $18/hour CAD.
Competitive salary with commission opportunities for sales generated through calls, emails, and more.
Opportunities and Growth
At Aspect, we believe in rewarding those who contribute to the team's success. As a start-up, we offer a unique opportunity to build something meaningful from the ground up. If you excel in this role, there’s significant potential for professional growth and long-term collaboration.